Refund Policy
Last updated: July 2026 · Applies when Stripe paid plans are enabled. Draft for counsel.
1. Subscriptions
Monthly plans may be canceled anytime; access continues through the paid period. Annual plans: unused months are generally non-refundable except as required by law or stated in an Order Form.
2. Invoice / portal payments
One-time invoice collections via Stripe Checkout are between you and your client when you are the merchant; EstiLumina processes payment as configured. Disputes on client invoice payments follow Stripe and your contract with the payor.
3. Cooling-off / errors
If you were charged in error, contact support@estilumina.com within fourteen (14) days. We will investigate and refund confirmed errors.
4. Promotional access
Pilot, trial, or promotional access may be free or discounted. Promotional credits have no cash value.