Refund Policy

Every workspace starts with a 14-day free trial on one job — no credit card is collected, so nothing is charged and there is nothing to refund if you walk away. We would rather you test the product on a real job than pay and regret it.

Monthly plans may be canceled anytime; access continues through the paid period. Extra seats are part of the same monthly subscription. Annual plans: unused months are generally non-refundable except as required by law or stated in an Order Form. To cancel, email support@estilumina.com and we will confirm the cancellation.

One-time invoice collections via Stripe Checkout are between you and your client when you are the merchant; EstiLumina processes payment through Stripe. Disputes on client invoice payments follow Stripe and your contract with the payor.

If you were charged in error, contact support@estilumina.com within fourteen (14) days. We will investigate and refund confirmed errors.

Approved refunds are issued through Stripe to the original payment method — we cannot send a refund to a different card or bank account. If you are considering a bank dispute, write to us first: a confirmed error is usually refunded faster than a chargeback resolves.

Pilot, trial, or promotional access may be free or discounted. Promotional credits have no cash value.

Canceling does not hold your records hostage: budgets, invoices, takeoff quantities, and audit logs export to CSV or Excel from the workspace, as described in the Trust Center.